Wildly inaccurate HR readings

[oldbuga]

I have had an IONIC for almost 2 years. Up until now I have been pleased with its performance but lately the HR reading I am getting are ridiculous. I have restarted the thing and even done a factory reset but to no avail. It consistently give eme readings that are about twice my actual hr, (checked manually, on a BP machine and my Dr.). As a 72 yer old male readings of 160 +bpm are a tad silly and when chcked manually they are more like mid 70"s.

I have read and tried all the wrist positions etc etc. The thing even give s a readings when I isn't being worn! Just now I have have not been wearing it fr 30 minutes and it is giving me a reading of 160BPM.

Anyone else having this issue and know how to fix it?

[SilviaFitbit]

It's great to see you around @oldbuga. I appreciate the troubleshooting tried and the details mentioned. 

I would like you to confirm you've followed these tips to improve the accuracy of your heart-rate reading. 

If you have but your heart rate is still high, I can let you know that Fitbit is aware of it, but may not be able to provide a fix in the immediate future. We'll continue to monitor the situation, and keep our team informed of the impact to you and other customers. We understand that this isn't the resolution you're hoping for, but rest assured we're always working to improve our products.

We appreciate your patience and look forward to getting you back on track.

[Adams922]

Same problem. I’m a 70 y/o - when I exercise moderately the heart rate often doubles. The sensor must be double counting the pulses. Their algorithm needs adjusting.

[oldbuga]

Hi

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@SilviaFitbit wrote:

It's great to see you around @oldbuga. I appreciate the troubleshooting tried and the details mentioned. 

I would like you to confirm you've followed these tips to improve the accuracy of your heart-rate reading. 

If you have but your heart rate is still high, I can let you know that Fitbit is aware of it, but may not be able to provide a fix in the immediate future. We'll continue to monitor the situation, and keep our team informed of the impact to you and other customers. We understand that this isn't the resolution you're hoping for, but rest assured we're always working to improve our products.

We appreciate your patience and look forward to getting you back on track.

---

and thanks for your reply .. I can confirm that I have followed the tips as described.

[Adams922]

I am quite aware of the heart rate doubling problem. Adjusting its location on my arm does not correct it. I still love my ionic and the problem is infrequent.

Sent from my iPhone

[oldbuga]

Having had problems with a charge and two aria's, which I have to say were replaced free of charge by fitbit, I am beginning to think you are right.

Seems as if the useful life of fitbit products is about 18 months, even if the company does replace them the hassle is a pain in the arse.

[oldbuga]

mine is infrequent as well .... when I restart it is ok for about 20 mins then, in a flash I am around 150bpm + seems like itsa problem fitbit havent an answer for

[SilviaFitbit]

Welcome to the Community @Adams922. Thanks for the troubleshooting tried @oldbuga. 

Fitbit is aware of it and working on a resolution. We'll continue to monitor the situation, and keep our team informed of the impact to you and other customers. We understand that this isn't the resolution you're hoping for, but rest assured we're always working to improve our products.

Your patience and understanding is appreciated.

[BCFDFF483]

I am having the same issue.  it started about three weeks ago.  My ionic will show my HR at 180 and when I check it manually its in the 50's.  My ionic is a little over 1 1/2 Y.O.  I have tried everything from restarting to updating and adjusting where it is worn.  can I send it back to be checked?

[Adams922]

Similar issue. My cardiologist trashed any of the fitness heart rate trackers.
However, when you know this problem is occurring ( it is infrequent ) you can simply ignore it.
Alex Adams

Sent from my iPhone

[SilviaFitbit]

Welcome to the Community @BCFDFF483. Thanks for the details mentioned. 

I appreciate the troubleshooting you've performed. I would like you to confirm that you've followed the tips in this article to improve the accuracy of your heart-rate reading. Only our Support team can let you know if they would like the watch/tracker back. 

Thanks for continue participating in the forums @Adams922. 

I'll be around if you need further assistance.