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Won't charge

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‎11-14-2017 18:25

‎11-14-2017 18:25

My ionic won't charge or even turn on my husband's will charge on the same charger but mine won't. So disappointed with this watch. Doesn't sync either... 

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‎11-14-2017 18:32

‎11-14-2017 18:32

Hi @Prince28

I'm sorry you are having an issue with your Ionic. Please try this even if it does not look like it is charging. Put it on charge. Then restart the Ionic by pressing the left hand and right bottom buttons until the logo comes up (if it doesn't come up, keep pressed for 15 seconds), then wait 5 minutes (leaving it on the charger) and repeat the restart. Do this a few times and see if the screen comes to life. If it doesn't you will need to contact support. 

 

Good luck!

 

 

Marci | Bellevue, WA
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