Won't link to Strava

[lsjohnson]

My Ionic was linking to Strava,  now hasnt recorded an activity for a month. I just unlinked and linked again. Hope that works. Any suggestions?

[SunsetRunner]

What activities are you hoping it shows, as only gps runs/rides are synced?

[lsjohnson]

Hasn't synced a run since 10/14

[MonteC]

Same here, was working fine but has not synced with Strava for about a week now.

[lsjohnson]

I even unsynced it, the synced again. Nothing. Was pretty excited about this feature.

[Romengaccord]

The only way I can find to get it to update is by uninstalling the app on the ionic, and then reinstalling and authorising again etc. Makes it quite useless as an app as it is unfortunately

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@lsjohnson wrote:

I even unsynced it, the synced again. Nothing. Was pretty excited about this feature.

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[KateFitbit]

@lsjohnson That's strange that this has been an ongoing issue since 10/14. We currently are not experiencing connectivity issues with Strava. 

@MonteC, @Romengaccord thanks for your reports.

I'm including the troubleshoots here and link to some resources. Can you try reconnecting once more? 

1. Log in to your fitbit.com dashboard
2. Click the gear icon on the top right corner
3. Click "Settings"
4. Click "Applications" on the left side
5. Click "Revoke Access" under the "Fitbit + Strava" app
6. Go to https://strava.fitbit.com/ and click "Connect" and follow the rest of the prompts to finish reconnecting your Fitbit and Strava accounts

If you need more details about the integration between your Fitbit account and Strava take a look at this post: Third Party Apps - Informational Post.

Also for Android users, ensure you are on the latest app.