Won’t synch or do update

[Runner0492]

Ionic rarely syncs and cannot find update.  Try always sync and sync now. Makes no difference. When I try updates it just searches for device.  Any suggestions?  Been like this since purchase 6 months ago

[nitenurse]

the updates just make it worse , thats when mine started having problems . there has been no resolution from @Fitbit after 7 months

[SilviaFitbit]

A warm welcome to the Community @Runner0492! It's really weird that your Ionic isn't syncing and getting the updates. I would like you to confirm you've tried the following syncing troubleshoot and that you've tried these steps to get the latest firmware version. 

Also, reply to the following questions: 

- Are you using a mobile device or computer? 

- When did you started having syncing issues? 

- Are you getting any error message when trying to update the watch?

Thanks for being in the Community @nitenurse. 

Keep me posted! 

[nitenurse]

Also, reply to the following questions: 

- Are you using a mobile device or computer?  i have the same problem with both

- When did you started having syncing issues? sync issues started last september with the update 

- Are you getting any error message when trying to update the watch? no error messages . 

[nitenurse]

both , yes and no