Won't turn on, black screen

[Ssimpson04]

Last night my ionic fitbit shut off. Just looked down and it was off as if it were dead. Screen is black. Last know bluetooth charge is 32% according to my app on my phone for the ionic. The screen will not turn on nor respond to my charger. When I plug it in the screen does not flash the fitbit icon. When I hold all three buttons down it will not wake up. It was fine yesterday, what is going on?

[chrisionic1]

Same here. Except I shut mine down from the menu options and it didn’t turn back on. No clue how to turn it on. It won’t charge or respond even on the charger for 2 days. 

[Ssimpson04]

I called customer service. They were unable to get a response or reset the
device and ordered me a replacement as mine was still under warranty.

[EJFB43]

Same thing - had my Ionic at 99% power when I tried to load the latest update...ten minutes later I looked down and it was completely black.  All attempts to charge or restart (every button push sequence tried for 30 secs each) did nothing...still dead and unresponsive. 

[Ssimpson04]

Call customer service and if under warranty they send a new one. Mine should come in 7-10 days now.  I'm worried tho bc it was only 6mo old. I sure hope the next 1 they're sending lasts much longer. I really need/utilize the stopwatch and countdown timer features on this watch as I'm a nurse and depend on it for my job. 

[HeathersS]

this happened to mine weeks ago after the update. I have not been able to use it since then.

[HeathersS]

Same happened to mine after update. Good luck. Mine has been useless for weeks.