Wont Sync

[ScouserDannyE]

Since the last update my Fitbit is still reading my daily steps etc on the watch but wont sync up to my phone app to store my data. I have deleted the app and reinstalled it but it still wont work. Is anyone else having this problem and can anyone help me resolve?

[SteveH]

The usual things to try when you get syncing issues are:

• restart phone
• restart fitbit using this procedure: Help article: How do I restart my tracker?
• restart fitbit a few more times (it doesn't always work)
• "forget" the fitbit in the phone's bluetooth settings
• go through fitbit's troubleshooting guide at: Help article: Why won't my Fitbit device sync?

If none of those ideas work for you then it’s probably best to contact customer support via: contact.fitbit.com

[Dave4455]

I’m having the same problem

[Jerry112014]

customer support is no better than tossing the issue in the air and see how it lands. Fitbit HAS NO SUPPORT !

[Dave4455]

Customer service is sending me a new watch

- Dave