Wont charge

[Emilberg]

My ionic wont take charge and the screen is completely black. Have tried restarting but since the screen is pitch black nothing happens 

[WendyB]

Please clean the contacts
http://help.fitbit.com/articles/en_US/Help_article/My-tracker-s-battery-isn-t-charging/?q=not+chargi...

Then Do a Restart if you can
http://help.fitbit.com/articles/en_US/Help_article/1186/?q=restart&l=en_US&fs=Search&pn=1

Also See this thread for charging best practices. If you are not charging it correctly you could be damaging the battery
https://community.fitbit.com/t5/Charge/Fitbit-charge-battery-problems/m-p/1323307#M53291

http://help.fitbit.com/articles/en_US/Help_article/1799

If that does not help contact support
http://help.fitbit.com/?cu=1

[Emilberg]

I have cleaned the contacts and I have tried restarting the device by pressing and holding the restart buttons several times but it doesn’t work 

[WendyB]

Then contact support. The link is above in my post. Let them know what you have already done to solve the problems. As they will ask again if you do not