Working Ionic with black screen

[BlackDove]

My Ionic was working just fine one day. I placed it on the charger to charge and the next morning I picked it up and it was burning hot in my hand. When I pressed the power button the display would turn on but only to a black screen. I can tell the display turns on but the graphics do not appear. When I hold the power button it vibrates to pull up the wallet feature to use a card so I'm assuming it's still working just without the display. I have tried on ten separate occasions to attempt to factory reset the device but to no avail, the screen is still black.

Moderator edit: Subject for clarity

[YojanaFitbit]

Nice to see that you're digging into the Forums @BlackDove, let me give you a warm welcome to our Community.

Thanks for posting the steps that you've tried with your Ionic. You did an excellent job researching for troubleshooting steps, but let's try a couple of steps that might help to bring to life your Ionic. 

I'd suggest to clean the contacts of your Ionic. These contacts can become obstructed by microscopic dirt or debris that prevents them from making a good connection to the charger. Use a toothpick or toothbrush to clean the charging contacts, do not scrape them with anything metal because this may damage the plating and result in corrosion. 

Please try to restart your Ionic, once again. How are you changing your Fitbit? We recommend plugging your charging cable into a USB port on your computer or other low-energy device. If necessary, you can use a UL-certified USB wall charger. Don't use a USB hub or battery pack to charge, and only use the charging cable that came with your tracker. Did you have issues before with the charging cable?

Please take a look of these recommendations to charge your Fitbit too.

Let's give it a try and please keep me posted.