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Yesterday's data was erased

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‎07-13-2020 15:28 - last edited on ‎07-13-2020 19:38 by Fitbit Moderator

‎07-13-2020 15:28 - last edited on ‎07-13-2020 19:38 by Fitbit Moderator

So almost all data from yesterday is lost, the most important data anyway.

when I opened the app yesterday it showed accurate data and now all of the sudden most is gone, like erased or so

that is so not cool, Iam really p*ssed right now

Anyone else experienced this?

Btw app is in sync with dashboard, same incomplete data

 

Moderator Edit: Clarified subject

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3 REPLIES 3

‎07-13-2020 19:38

‎07-13-2020 19:38

Hi @jinx80, welcome to the Community Forums!

 

Thanks for bringing this to our attention, I understand how frustrating this matter can be for you. To better assist you with this, can you please let me know when was the first time you experienced this issue and how many times since then? Which mobile device are you using? All your stats were erased or just, for example, an exercise activity that was logged? In the meantime I receive your answers, you can manually log the information that was unfortunately deleted following the steps that are specified on: How do I add, edit, or delete Fitbit data and activities?

 

Looking forward to your reply. 

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‎07-13-2020 23:25

In response to RicardoFitbit

‎07-13-2020 23:25

Thanks you for your replay, appreciate that.

Thuis morning I found that overnight all data has magically been restored.

I didn't take any action whatsoever but anyway I am not complaining.

Thanks again for your effort!

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‎07-14-2020 18:35

In response to jinx80

‎07-14-2020 18:35

You're welcome @jinx80, thanks for your prompt reply.

 

I'm happy to know that your issue was resolved, this issue maybe was resolved with the app update that was recently released. Please do not hesitate to contact me back if you experience again this situation or if you need anything else, I'll be here ready to help you out.

 

It was a pleasure to assist you, have a good one and thanks for being part of the Fitbit family.

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