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data not cleared message

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‎06-08-2018 21:42

‎06-08-2018 21:42

I am getting a "data not cleared. Sync and try again"  message. My android can't find my fitbit either. And I can't update because because is locked up with the message. And  yes I tried the factory update (several times). Help please

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6 REPLIES 6

‎06-08-2018 23:17 - edited ‎06-09-2018 06:43

‎06-08-2018 23:17 - edited ‎06-09-2018 06:43

Doing a search, i find several threads that have been solved 

Except the restart procedure is done by holding in only the left and lower right buttons .

Data Not Cleared

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‎06-09-2018 01:12

In response to Rich_Laue

‎06-09-2018 01:12

I have been having a nightmare for a week....tried everything asked of me and been issued with a case number 2 days ago and am still waiting for an e-mail from upper echelon....these things are not cheap and would expect to have my frustrations dealt with and get me back on track...VERY DISGRUNTLED !!!!!!!!!

 

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‎06-09-2018 21:07

In response to Rich_Laue

‎06-09-2018 21:07

Thanks Rich, but this didn't fix it. 

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‎06-09-2018 21:10

In response to Kevcollier

‎06-09-2018 21:10

I get your frustration! This is the 2nd time I've had this problem in 6 months. Took forever to get it fixed the first time! 

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‎06-09-2018 22:02

In response to iamlucky6

‎06-09-2018 22:02

You say that your android can't see it either, what device are you using to to update the tracker. 

Are you able to sync through some device? 

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‎06-11-2018 22:45

In response to Rich_Laue

‎06-11-2018 22:45

I fixed it. Unpaired the bluetooth connection, then uninstalled my ionic from the fitbit app. I started all over with new installation and set up.  🙂

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