data not cleared message

[iamlucky6]

I am getting a "data not cleared. Sync and try again"  message. My android can't find my fitbit either. And I can't update because because is locked up with the message. And  yes I tried the factory update (several times). Help please

[Rich_Laue]

Doing a search, i find several threads that have been solved 

Except the restart procedure is done by holding in only the left and lower right buttons .

Data Not Cleared

[Kevcollier]

I have been having a nightmare for a week....tried everything asked of me and been issued with a case number 2 days ago and am still waiting for an e-mail from upper echelon....these things are not cheap and would expect to have my frustrations dealt with and get me back on track...VERY DISGRUNTLED !!!!!!!!!

[iamlucky6]

Thanks Rich, but this didn't fix it. 

[iamlucky6]

I get your frustration! This is the 2nd time I've had this problem in 6 months. Took forever to get it fixed the first time! 

[Rich_Laue]

You say that your android can't see it either, what device are you using to to update the tracker. 

Are you able to sync through some device? 

[iamlucky6]

I fixed it. Unpaired the bluetooth connection, then uninstalled my ionic from the fitbit app. I started all over with new installation and set up.  🙂