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factory reset didn't work. ionic keeps restarting

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‎12-12-2017 18:59

‎12-12-2017 18:59

factory reset didn't work. ionic keeps restarting in infinite loop... any similar experience?

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4 REPLIES 4

‎12-12-2017 21:59

‎12-12-2017 21:59

I'd suggest you contact Support and see ifbthey can help. This is not normal behaviour!

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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‎12-16-2017 08:56 - edited ‎12-16-2017 08:57

In response to NellyG

‎12-16-2017 08:56 - edited ‎12-16-2017 08:57

My only other suggestion would be to let it he battery die.. If the tracker does not stay on long enough to go to settings, about, shutdown. 

Either way yuvneed to contact Fitbit so that the issue is documented. Save and record the case number. 

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‎01-13-2019 13:16

‎01-13-2019 13:16

Having the same issue.

Did you find a solution?

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‎01-13-2019 16:25

‎01-13-2019 16:25

Best of luck to you. Same thing happened to me. It was caused from the recent firmware update. Fitbit informed me there is no fix...I now have a $300 piece of junk. I'm just barely out of warranty so they won't replace the watch that has failed due to an update Fitbit created. They may have lost a loyal customer.

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