help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

fitbit ionic Will not Start.

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎09-10-2019 16:11

‎09-10-2019 16:11

Was working fine, 70% battery then the next morning I could not get it to turn on. Left it charging for a day, then tried to charge via the computer, cleaned the contacts, etc. Watch is about 9 months old. From what I am reading this is a common problem and basically you are out of luck. Can anyone suggest something? I have tried holding down the power button, and every combination I can think off.

 

Best Answer
0 Votes
3 REPLIES 3

‎09-10-2019 17:06

‎09-10-2019 17:06

I am not sure it is that common a problem, @holyduke. I have had my Ionic since they were first released, and have not had any problems with it.  But, if you have had it only 9 months, not sure what you mean that "you are out of luck"? Your device should have a 1-year warranty.  Have you contacted Fitbit Support to see if they can help resolve this issue?

Best Answer
0 Votes

‎09-10-2019 17:13

In response to USAF-Larry

‎09-10-2019 17:13

I will contact support and see if they will honor the warranty. By the looks of all the post about this watch, things are not well for the Fitbit Ionic.

 

Thank you USAF-Larry

Best Answer
0 Votes

‎09-10-2019 17:24

In response to holyduke

‎09-10-2019 17:24

@holyduke, it is true that you will see a lot of posts of problems, but typically users only post negative comments.  So, the number of negative posts will significantly outnumber the positive posts.

Best Answer
0 Votes