fitbit locked

[Coopèr]

My Fitbit ionic has the “unlock with iPhone” sign on it and I searched the internet for solutions and tried everything but nothing would work so I tried to disconnect my Fitbit from my phone but now I can’t connect my Fitbit to my phone and I can’t unlock it and I have a iPhone 

please help 

[Rich_Laue]

Welcome to the forums @Coopèr normally one would follow these instructions

Unfortunately since the ionic has been removed from your Fitbit account, this if no longer an option.

My first thought would be to do a setup, some have reported this to work. Make sure that the screen is off during the setup process.

Since I'm sure that you are not the first to be in this position let's do a search of the ionic board.

It seems that a factory reset may be needed.

On the watch, hold all three buttons for about twelve seconds. This triggers the 2-button hardware reboot after about eight seconds.
- When the Fitbit logo appears, then disappears, release the bottom right button, then continue holding the left and top right buttons until you feel a strong vibration. This indicates the factory reset was initiated.
- This process may take several seconds, and eventually, the Fitbit logo appears and the device boots and displays go to Fitbit.com/setup.
- If you fail to release the bottom right button in time, or otherwise don't follow the procedure precisely, the Fitbit logo reappears quickly and boots without factory reset.

[Coopèr]

Thank you very much this has helped and my Fitbit is working again

[Rich_Laue]

Hello @Coopèr, since I made more than one suggestion, may I ask which suggestion worked?

[Coopèr]

I tried to factory reset my Fitbit and that one worked

Sent from my iPhone

[Rich_Laue]

Thank you, this will help others that find themselves in the same predictument.

 You should mark your last post as a solution!