iPhone 8 not compatible with Ionic

[Jen2017]

Fitbit Support informed me that iPhone 8 is not compatible with the New Ionic. So frustrating as I pre ordered this watch as soon as it was available, I have waited the month and I can not use it to its full potential. Wonder how long it will be until it does become available for the iPhone 8.This is how far I get

[Steyb]

Hi,does anyone know if this has been fixed yet?

[mariossp]

You better return one of the two.

[Jen2017]

I have returned my watch because they couldn’t give me a time when it would become compatible. 

[mzahmad55]

I have the 8.  It worked. Occasionally.  But it makes sense why i had a lot of probs with it. I ended up returning it. I miss fitbit, but wow the amount of money for all the headaches.   Truly we are their beta testers.  I hope they appreciate their fan base. 

[Steyb]

I’m miss my Fitbit 😞 don’t wanna have to go back to Garmin or the even worse the Apple Watch 

[lornrocks]

Huh, I have the iPhone 8 plus and it works great, other than a few bugs that everyone is experiencing. I'm not sure why support would tell you that. 

[Steyb]

Hi, what are the few bugs? Can you still do the challenges from the app?

[SunsetRunner]

What about IPhone X

[lornrocks]

I've only had it for a few days so I don't know if I can do challenges. It seems to do everything my Blaze could do except I can't control music from apps like 8tracks (yet). When I first got it, it was showing wildly inaccurate steps but that seems fixed now. I also have to keep syncing it with my phone to get weather to show up. Everything else seems to be in working order. 

[GadgetMOnster]

I also have the iPhone 8+ and it’s working fine. 

[Jen2017]

When I first got the Fitbit Ionic it worked straight away then I realised it wasn’t syncing. So I have been back and forth to fitbit. Now i have gone back to Apple which I really didn’t want to do. 

[Delkin]

Absolutely gutted. I have had a Fitbit one, a Fitbit flex, a Fitbit Charge HR, a Fitbit Blaze and even use the Aria scales and then was sooooo pleased when the Ionic came out and was waterproof and GPS. Could not wait - my husband pre-ordered for my birthday and it was fab, I loved it. Then I updated my old iPhone for lovely iPhone 8 and now my Ionic doesn't work and the Fitbit help team casually tell me that it is not a compatible device. It no longer even records steps and is therefore essentially just a very expensive watch. I am the ultimate Fitbit customer and will be looking for a total refund and looking at another tracker. Gutted.

[Steyb]

I have the iPhone 8 an the ionic an it’s all working fine as far as I can
tell. Just wish there were more apps

[jglew82]

All, I hope this helps but I ran into the same issue. Upgraded to iphone 8+ today and it wouldn't connect. Make sure your device is unpaired with your previous phone, turn off bluetooth etc. On your new iphone 8, sign out, delete and reinstall the app. Restart your watch, sign into the app and try again. It worked for me! 

[Jorix]

Works on my iPhone X without issues. Did restore it from the iCloud backup of my iPhone 6 though.

The Bluetooth chipset on the iPhone X (Apple/Murata USI 170821 339S00397) is a little different from the one on the iPhone 8 (Apple/USI 170804 339S00397), but the drivers of iOS 11 should deal with that so it seems pretty weird to me that it wouldn't work on all iPhones...

Do you have any other bluetooth devices that have issues on your iPhone 8? And is your iOS updated to the latest version? There is some chatter about bluetooth issues with the iPhone 8, might be related?

[foxymama3]

I just upgraded to the iPhone 8 and jglew82's suggestions definitely helped! Thanks!