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ionic not syncinc anyore

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‎12-01-2017 10:05

‎12-01-2017 10:05

My ionic stopped syncing with my iphone since the last fitbit iphone app update 3 days ago. I disconnected the device from my phone and set it up again and it worked to sync one time, but it's not syncing automatically anymore... and its not doing anything when i press on the "sync now" button either. 

 

 

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Accepted Solutions

‎12-26-2017 11:14

‎12-26-2017 11:14

this unfortunately happenned to me again today...

once more, deleting and reinstalling the fitbit app on my iphone was the only thing that worked.

(closing and opening the fitbit app/fitbit device/iphone again, disconnecting and reconnecting the bluetooth, removing and reconnecting the device in the app, updating the iphone firmware... all DID NOT work)

 

To the fitbit staff : you should add deleting and reinstalling your app in the troubleshooting articles as this seems to be a recurring problem

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‎12-01-2017 10:32 - edited ‎12-01-2017 10:32

‎12-01-2017 10:32 - edited ‎12-01-2017 10:32

I finally got it working by deleting and reinstalling the fitbit app on my phone. Reinstalling the tracker did not work

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‎12-01-2017 18:23

‎12-01-2017 18:23

My ionic stopped syncing this afternoon. I restarted my watch and nothing changed. Then, I restarted my iphone and it worked again.

 

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0 Votes

‎12-26-2017 11:14

‎12-26-2017 11:14

this unfortunately happenned to me again today...

once more, deleting and reinstalling the fitbit app on my iphone was the only thing that worked.

(closing and opening the fitbit app/fitbit device/iphone again, disconnecting and reconnecting the bluetooth, removing and reconnecting the device in the app, updating the iphone firmware... all DID NOT work)

 

To the fitbit staff : you should add deleting and reinstalling your app in the troubleshooting articles as this seems to be a recurring problem

Best Answer
0 Votes