`ionic clock error

[Abbottw]

have just put my ionic on after charging it and have got a "clockface error go to Fitbit mobile app and try another clock" which I have done and none of them work. only had this for two weeks and not impressed. can anyone help

[NellyG · Accepted solution]

Try restarting your Ionic and see if that fixes it.

Restart your tracker

[USAF-Larry]

@Abbottw, ensure you have the Ionic WiFi configured and connected before attempting to change the clock face in the Fitbit app - the Ionic uses WiFi to download/install the clock.

[Abbottw]

Thank you that worked

Sent from my iPad

[Abbottw]

That worked thank you

[toyabrown]

Tried that already but still in error

[Mayako]

Hi I am having this same error message too. I am not able to reset the watch as I am not able to open any of the options. I am on the same Wi-Fi but my Ionic watch still doesn't work..any help

[Giampi71]

@Mayako

No need to open any of the options. Just follow the indication written at the following link

https://help.fitbit.com/articles/en_US/Help_article/1186

(make sure to press the button Ionic/Vesta/Blaze at the botton of the article).

Let us know if it worked. Thanks

[Mayako]

Thanks a lot! Solved !

[Clif]

My ionic started showing the Clock Error' message today. I restarted it many times. Any clock face that has a few stats on it gives this error message.  If I load a very basicscreen, it works. I  have had the Flashring 2  screen for a long time, with no issues, until today. 

What is wrong?