ionic screen not working

[scott_ward38]

the screen isn't responding to touch. it illuminates when I move the wrist, and the buttons work but If I swipe or tap the screen nothing is happening. have tried restarting etc. ??? anyone else?

[NellyG · Accepted solution]

Restart it several more times. Ifbthe screennjs still unresponsive then try a factory reset usingbthe buttons. If that doesnt fix it you will need to contact Support (link in my signature)

Restart your tracker

[scott_ward38]

it was an unfixable error, so fitbit sent me a new one, very prompt. 🙂

[Attymom]

I just went through lengthy phone support which did not solve the problem. I am told to send the ionic back , wait for confirmation, have a replacement sent, 1 month delay. This is a 6 month old Ionic. I am very disappointed in this customer service . In the past, with less expensive models (blaze) a replacement was shipped immediately,

i will be switching to a different tracker and recommend to all that they do the same. Fitbit does not live up to its warranty.

[Fal1]

I agree.  My ionic was only 8 months and the touchscreen became unresponsive.  No replacement was offered. If these products don’t even last a year, why spend any more money on poor craftsmanship. I’ll be doing business elsewhere.  Looking at garmin. 

[spaar73]

I had mine 18 months and only was offered a 25% discount on a new one.  I have been a customer for almost 8 years and bought several products for me and my family.  At this price and quality and treatment time to move on.

[scott_ward38]

Maybe all the replacements they have had to do they are running out of money to replace any more!

Sent from my iPhone

[Attymom]

Haha! That may be the case.
My replacement Ionic has been working fairly well.

[Brickhizzy]

See thing happened to me... 7 months just out of nowhere touchscreen stopped...spent time going through all the trouble shooting steps, did no good... customer service was no help... Of course even though I bought it new on eBay through a highly rated seller... They were not an authorized retailer.. so could not replace it... I went to Garmin vivoactive 3 GPS... I have had it for 3 weeks now and love it...finding that the Garmin does more that fit my needs... Sync works great with txt and notifications.. also I golf and you can track distance to the hole and it's really accurate.. just download the course you are playing and bam,!! Later Fitbit!! Loved the Surge lasted 2 years no issues.. but ionic big thumbs down!