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ionic setup

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‎11-24-2018 15:28

‎11-24-2018 15:28

 Going through setting up my Ionic. Looks like this has been a long standing issue.

Multiple device resets and app resets done. 

Phone app stuck at "Pairing your Device" with 4 digit code and Ionic Screen at go to fitbit.com/setup.

 

About to return it next week. Extremely disappointed with this experience.

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2 REPLIES 2

‎11-24-2018 15:38

‎11-24-2018 15:38

May I ask what phone you have @Shrividya.

Have you checked for Fitbit app updates, loved out and back in?

Do you get any error messages?

Best Answer

‎11-25-2018 14:38

In response to Rich_Laue

‎11-25-2018 14:38

I have iphone.

 

After my initial message, I restarted iphone, re downloaded fitbit app, re connected my new device, restarted ionic and waited 30 mins for software download and got through. 

 

About 3 hours and a lot of frustration later I had it working. Thanks. Hope this message feeds back to developers.

 

 

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