ionic stopped recording sleep

[moliver2810]

 My Fitbit Ionic stopped recording aly sleep sessions for the last four days I haven't changed any settings and before that it was only recording 1-2 hrs per night has this happened to anyone else? if so have you found a fix I don't want to return a otherwise great fitbit

[SunsetRunner]

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@moliver2810 wrote:

 My Fitbit Ionic stopped recording aly sleep sessions for the last four days I haven't changed any settings and before that it was only recording 1-2 hrs per night has this happened to anyone else? if so have you found a fix I don't want to return a otherwise great fitbit

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As the Ionic uses a combination of movement and heart rate data to calculate sleep, it’s possibly one of the two that is not being detected. Perhaps you are wearing it too loose, so that HR data is missing?

[moliver2810 · Accepted solution]

I ware my watch so it’s tight and release it one notch and I check the hr
regularly.
--
Michael Oliver

[Ml3]

Yes,  I have had mine 12 days now and I have been working with Fitbit.  I requested a return label.  What I did do the last 2 nights is changed the sleep setting from Normal to Sensitive.  This may have helped a little.  I am still showing approximately an hour less than I believe it should reflect. This is the only issue I am not happy with at this time.  I may keep it after I test it a couple of more nights. 

[Comalito]

If you check hr every hour, you don't sleep!

[EdsonFitbit]

Hello everybody, it's great to see you in the Fitbit Community.

If by any chance you experience difficulties to track your sleep with the Fitbit Ionic, please check out this article with information about the different factors that can affect the sleep registration.

If you have any questions, please let us know.

[Comalito]

Hello,

The link opens on a defect page!

[EdsonFitbit]

Hi @Comalito, I just checked the link and it works fine. Please clear your browser's cache and cookies. If this doesn't help, please be so kind to attach a screen shot of the defect page you are redirected to when click the link.

I'll be waiting for your response.

[Comalito]

Hi Edson,

The linked page now opens.

Could you tell me how and where I can get the last update?

Best regards,

Comalito

[MarreFitbit]

Thanks for getting back @Comalito! In order to update your tracker, please see: How do I update my Fitbit device?

If you have any troubles, let us know. We'll be around! 

[Teacher5]

I also have not been getting sleep recordings from my iconic. The article gave some basic info on sleep stages, but nothing that would help with this ..it sounds like this may be an issue with the iconic as my old Blaze never had this issue. Is Fit bit working on a solution?

[SilviaFitbit]

A warm welcome to the Community @Teacher5. Sorry for the delay in the reply. I appreciate the details that you've mentioned and the article that you checked before contacting us. 

Is Fit bit working on a solution? This isn't a bug. However, I've noticed that other users have reported that they aren't receiving sleep stages. Please try the following troubleshooting: 

• Manually sync your tracker 
• Restart your Ionic 
• Try sleeping with your Ionic on your non-dominant hand 

If the previous steps didn't work, please manually log your sleep. 

I'll be around if you have any additional questions! 

[Jaytay]

Go to Bluetooth forget device then reconnect Bluetooth connection worked for me when mine stopped recording sleep :bed: