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ionic stopped working

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‎03-31-2020 08:56

‎03-31-2020 08:56

Ionic was working fine yesterday and overnight the watch stopped working.  Tried charging but but face is blank and would not charge.  Iphone does not see it and tracking data missing for past two weeks.  Any suggestions?

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4 REPLIES 4

‎03-31-2020 09:58

‎03-31-2020 09:58

Watch will not work at all

completely unresponsive after charging

Made in China???

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‎04-01-2020 02:29

‎04-01-2020 02:29

Hi @sjp777 have you tried raising your problem to Fitbit customer service officer through live chat? I believe they are helpful to your situation.

 

I experienced this as well and i guessed that water seeped into my watch. Prior to what you faced, the symptoms for my case screen turned on and off by itself as if i pressed the button. Likewise, there was no responses on the screen when i pressed the button at times.

 

And the battery % dropped from 100% to 0% within 3-4 hours.

 

Hope these help.

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‎04-01-2020 06:38 - edited ‎04-01-2020 06:39

In response to James.P

‎04-01-2020 06:38 - edited ‎04-01-2020 06:39

Thanks James.  I will contact customer support.

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‎04-01-2020 08:43

In response to James.P

‎04-01-2020 08:43

Finally got watch to restart and appears to be operating ok nowThanks 


Sent from AT&T Yahoo Mail for iPhone
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