help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

ionic wont synch

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎03-10-2021 09:55

‎03-10-2021 09:55

my ionic has stopped synching since 1st march. no matter how many times reboot, turn off turn on watch, uninstall and reinstall app on android the thing will not be found.

"error" when trying to connect via bluetooth.. 

 

This is just yet another issue I have had with this thing!

 

This is already a replacement as the first one just died, dead, unresponsive.. This one whilst working on my wrist, keeping terrible time I might add when it cannot synch, just now refuses to share or connect to the app... Whats the point of this product!!!

How do you turn on bluetooth on the ionic to pair with phone? There's no option!

EXTREMELY frustrated with this product

Best Answer
0 Votes
2 REPLIES 2

‎03-10-2021 16:49

‎03-10-2021 16:49

Hi I am having the same problem this is my third ionic replacement .I  have the scales also and they are ok syncing I just done understand why it works one minute and then it doesn’t I was late for work as my alarm didn’t go off as it lost time in the night by 2 hours. Let me know how you get on 

 

 

 

 

Best Answer
0 Votes

‎03-11-2021 01:57

In response to Parkrunner21

‎03-11-2021 01:57

One person "reported" my post?

WTF does that mean?

 

Anyhows.. update for others reading this..

I reverted the ionic to factory settings (loosing all saved logged data unfortunately as a consequence)

I then added a new device in the app, and after 4 goes at it, it would find the ionic, pop up a pin code for pairing, then sit there "not finding it" again...  4th time lucky it actually found it (already had obviously as it prompted it to give a pin code) it went through the install process and update, and 20mins later it was working again and syncing again. 

 

During this 20mins waiting for it to fail yet again (I've literally spent hours wasting my time on this thing over the last week) I bought a Samsung Galaxy Watch 2, as I have literally had a guts full of fitbit product messing up for no good reason. Unreliable and flaky...   Ionic will be replaced shortly. I've had enough of it.  

 

Working for now.. Maybe my "fix" will help others, but we can all agree here as consumers, its simply not good enough to have to faff with these units to this extent. They should work and continue to just "work".  Unreliability has no place in expensive wearables. Fitbit you need to raise your game.

 

Samsung now have my business

Best Answer
0 Votes