help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

is Ionic compatible with Huawei p20 pro?

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎06-19-2019 04:05 - last edited on ‎06-20-2019 10:19 by Fitbit Moderator

‎06-19-2019 04:05 - last edited on ‎06-20-2019 10:19 by Fitbit Moderator

Hi all

Bought myself the p20 pro not knowing that it won't work with my ionic as website says compatible with os 5 or above and the p20 pro is os 9.0 so thought should be fine but received a email from Fitbit saying not compatible so I have taken it to the trading standards and ombudsman as when they advertise the ionic it doesn't mention anywhere in the advert to check if you're phone is compatible so fingers crossed will get a positive outcome will update this when I have resolved it very disgruntled Steve 

 

Moderator edit: Updated subject for clarity 

Best Answer
0 Votes
1 REPLY 1

‎06-20-2019 10:28 - last edited on ‎01-02-2025 10:00 by Fitbit Moderator

‎06-20-2019 10:28 - last edited on ‎01-02-2025 10:00 by Fitbit Moderator

Welcome to the Community @Stevieb00. Thanks for taking the time to share your experience with Ionic and your Huawei P20 Pro. 

Your feedback is appreciated, Fitbit is always working on improving based in your comments. I was checking the list of compatible devices and your Ionic should sync properly to your phone. I would like you to try this set up procedure and if you're not able to set it up then try this troubleshooting. 

I've shared your post with our Support team and they've mentioned that you already have a case with them, please continue the communication through email. 

I'll be around if you need further assistance. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


Best Answer
0 Votes