not getting any notifications on Ionic

[SunsetRunner]

I've noticed my Ionic is not receiving notifications.  this has been happening for over a week, based on the last notification I received.

Checked settings, notifications are on.  checked in the app, my notification settings look correct.

Restarted phone

Restarted Fitbit

Sent a test call notification to my fitbit before and after restart.  no notification received.

Any thoughts on how to resolve?

Moderator Edit: Updated Subject for Clarity

[SantiR]

@SunsetRunner I hope you're doing well! Thanks for taking the time to share the experience you are having with notifications on Ionic. Thanks for trying those steps in order to sort this out.

Are you using a compatible device?

If you haven't done so already, tap an hold the left button on your Ionic to access the Quick Settings. Check if notifications are "On" there.

If they are, but still nothing; please try all of the steps shown on this article. Try them in the order given for best results. This should certainly help you out with this.

Hope this helps. Keep me posted! 

[cph2688]

Having the same issue. 

- I've done 2 factory resets and still receiving intermittent notifications 

[SantiR]

@cph2688 Welcome to the Fitbit Community! Thanks for reporting that you are also experiencing the same situation with your notifications. Thanks for trying the factory reset steps.

What type of phone are you using? Is it a compatible device?

Also, please feel free to try these notification troubleshooting steps. This has helped other users in the past.

Keep me posted! 

[cph2688]

Hi,
iPhone 10 and ionic
I’ve tried all of the steps & the notifications work until the next morning

[SantiR]

@cph2688 Thanks for your reply and for sharing those details.

As I informed as a reply to your other post here; I went ahead and created a case with customer support in your behalf for you to get further assistance on this. Please keep an eye on your email inbox for next steps.

Keep me posted!