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"Download fitbit app" message

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‎10-18-2020 11:03 - last edited on ‎10-19-2020 12:36 by Fitbit Moderator

‎10-18-2020 11:03 - last edited on ‎10-19-2020 12:36 by Fitbit Moderator

My Ionic will not sync to my I phone. The Ionic screen only shows in many languages "To Start download fitbit ap."  My phone sees the tracker and states ""Connecting to tracker," but it never connects. I am unable to get to any other options on the watch itself. 

 

Moderator Edit: Clarified subject

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‎10-19-2020 12:18

‎10-19-2020 12:18

Hi @RASOMMERS, welcome to the Community Forums! 

 

Thanks for bringing this to our attention and for the details that were shared in your post. Let me share with you that your Ionic is displaying such message because it's prompting you to initiate the setup process. That being said, I recommend you to check all the information that's specified on: How do I set up my Fitbit device? to check if all the requirements are correctly configured to setup your device. Then, you can move forward and try the troubleshooting steps that are specified on: Why can't I set up my Fitbit device? and let me know how it goes. 

 

Let me know if further assistance is needed and if you have any additional questions.

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