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tracker not syncing

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‎10-23-2018 18:51

‎10-23-2018 18:51

Since last for days my Ionic tracker is not syncing with my One plus 3 mobile. I have tried every thing but not been successful. It appears is Bluetooth connectivity is not working. What do I do?

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5 REPLIES 5

‎10-23-2018 18:49

‎10-23-2018 18:49

Since last for days my Ionic tracker is not syncing. I have tried every thing but not been successful. It appears is Bluetooth connectivity is not working. What do I do?

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‎10-23-2018 22:23

‎10-23-2018 22:23

That phone is unfortunately not on the Supported Devices List. Often unsupported devices do work, but when something changes (usually an update to phone or tracker) they may stop working.

All you can do is try all the suggestions in THIS Help Article on Syncing issues. I hope you find something that works for you. 

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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‎10-24-2018 04:41

In response to NellyG

‎10-24-2018 04:41

I tried to sync to my Samsung mobile too, which also was coupled with the tracker, but it does not work. However,  Bluetooth of both the mobiles is working fine with other gadgets. How do I find out whether my tracker's Bluetooth is working.

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‎10-24-2018 04:45

In response to NellyG

‎10-24-2018 04:45

My Ionic tracker was linked with two mobiles. One plus 3 and Moto S5.  It would sync with both for last three months. Now it is not syncing with both. Apparently tracker's  Bluetooth is not functioning. However, both mobiles are working fine with all other gadgets. How do I resolve the problem.

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‎10-24-2018 04:47

In response to NellyG

‎10-24-2018 04:47

My Ionic tracker was linked with two mobiles. One plus 3 and Moto S5.  It would sync with both for last three months. Now it is not syncing with both. Apparently tracker's  Bluetooth is not functioning. However, both mobiles are working fine with all other gadgets. How do I resolve the problem.

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