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Anyone else currently struggling to pair their Luxe to their app?

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‎07-07-2023 08:12

‎07-07-2023 08:12

Hey there, I've had my Luxe since November 2022, and recently it has been having issues tracking sleep, syncing, and now connecting to my app. I deleted the watch off my app thinking it just needed to be re-paired to my app to start syncing properly. Now it just won't connect. 

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4 REPLIES 4

‎07-07-2023 09:14

‎07-07-2023 09:14

@Celestialwitch Can you provide details to what phone and OS you're using? 

Heather | Community Council | Eastern Shore, AL
Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.
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‎07-07-2023 13:08

In response to Heather-S

‎07-07-2023 13:08

I have a Samsung Galaxy A-fourteen Five-G, android version thirteen. (I couldn't use numerals as they're not permitted in this community)

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‎07-08-2023 04:45

In response to Celestialwitch

‎07-08-2023 04:45

@Celestialwitch Since it sounds like you've tried most troubleshooting methods, I can only suggest a total factory reset of the device.

I'm going to ask another Product Expert who is more familiar with Android devices to chime in as well. I only use iOS, so I want to make sure you get correct info related to your specific phone.

Heather | Community Council | Eastern Shore, AL
Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.
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‎07-08-2023 07:50

In response to Heather-S

‎07-08-2023 07:50

Hello @Celestialwitch sorry to hear about your sync issue. 

Removing a non syncing watch should be the very last thing to try. 

I too run android and here is what I would try. 

We are going to reset the fitbit app. 

  1. First step is to remove your Luxe from the phones Bluetooth (the app has problems finding a trusted tracker)
  2. Now hold your finger on the Fitbit Icon, you will get a popup / Alternative - Swipe down from the top edge, tap the settings cog, tap Apps, tap Fitbit, jump to step 5. 
  3. Tap the I in the circle
  4. This brings you to the Fitbit App Settings on the phone 
  5. Tap Force Stop
  6. Now tap Storage 
  7. tap clear data - warning, this will log you out of Fitbit 
  8. Restart your phone. 
  9. Restart your Luxe 
  10. Open the Fitbit app. 
  11. You will need to log in 
  12. The tracker should sync

With future sync errors try these steps. Try a sync after each step 

  1. Remove the Luxe from Bluetooth 
  2. Clear the App Cache - instead of Clear Data above, tap clear cache 
  3. Restart phone and Luxe
  4. If it doesn't sync, do the Clear Data 

I rarely have had the above steps fail to fix a sync. Which ever step fixed the sync issue, that is the first step I try with the next sync failure. 

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