I mailed my not working Luxe back 7/6/21, and I received no word and no replacement as of 7/29/21. When I contacted Support, I was told by chat they had no updates for me at all, and they would have to escalate to another team, and I would receive an email. I waited until 8/2, because again, no email, no new device in the mail. They told me there was no way to CALL the escalated team. Then on 8/5/21, I FINALLY received an email that the replacement was being shipped. I was without a tracker for over a month, when I had been told by multiple support people that the replacement would be shipped to me 5-7 days MAX after they received my broken one. Hah. I hope I never have to deal with it again, but my replacement Luxe is acting up now as well, after a few weeks operating fine, so we will see.
