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Exercise feature on Fitbit Luxe keeps switching itself off

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‎09-26-2021 10:43

‎09-26-2021 10:43

Not super impressed with my fitbit luxe having owned multiple previous versions of fitbit - the main reason I have it is to track my exercise and during my workouts it decides I’m done and either stops tracking my workout of its own accord or the whole watch switches itself off even though it’s fully charged…? Anyone else have this problem?

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‎09-26-2021 15:48 - edited ‎09-26-2021 15:51

‎09-26-2021 15:48 - edited ‎09-26-2021 15:51

Welcome to the Fitbit Community, @C8ymac.

 

I'm sorry to hear about the difficulties you experienced with your Fitbit Luxe.

 

I would recommend restarting your Tracker by following these instructions.

 

Whether you continue experiencing the same issues after the restart, the best way to get help for this problem is to chat with us online or give us a call. Please click here to get connected.

 

If you have any question, please let us know.

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‎09-27-2021 02:59

‎09-27-2021 02:59

I'm having the same problems. Sometimes my 80 minute run shows up as 3 minute walk! So frustrating.

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