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Fitbit Luxe battery is draining quickly

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‎06-28-2021 00:49 - last edited on ‎06-28-2021 03:17 by Fitbit Moderator

‎06-28-2021 00:49 - last edited on ‎06-28-2021 03:17 by Fitbit Moderator

So just got the luxe. Put it to charge at 7pm and by 8am the next day the battery was only 18%. Anyone else had this or is it faulty?

 

Moderator Edit: Clarified subject

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‎06-28-2021 03:23 - edited ‎12-27-2023 04:36

‎06-28-2021 03:23 - edited ‎12-27-2023 04:36

Hi there, @sdelgado553. Welcome to the Community Forums. Thanks for sharing the details about the issue with your Luxe. I understand where your concern is coming from.

The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

We hope your issue is solved soon. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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‎06-28-2021 10:03 - last edited on ‎06-28-2021 10:08 by Fitbit Moderator

In response to MarreFitbit

‎06-28-2021 10:03 - last edited on ‎06-28-2021 10:08 by Fitbit Moderator

6.28. 100 am PT.  Have had a new Luxe for several days now.  It's synced to iPhone 8 Plus.  I lower the brightness and other recommended battery saving actions. Have Fitbit version 3.43.1.  But battery drains in less than 24 hours, somewhere between 15-25 hours.  Don't know what else to do. 

 

Update: That should be 6/28.  10:00 am PT

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‎06-28-2021 10:07 - edited ‎08-28-2023 05:25

In response to cajuncalvin

‎06-28-2021 10:07 - edited ‎08-28-2023 05:25

Hi there, @cajuncalvin. Welcome to the Community Forums. Thanks for the details provided in your post and following the tips and recommendations I've provided above. 

Since your Luxe's battery is still draining, please feel free to chat with us online or give us a call. Click here to get connected.

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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