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Fitbit Luxe keeps crashing

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‎01-08-2022 14:37 - last edited on ‎01-10-2022 06:32 by Fitbit Moderator

‎01-08-2022 14:37 - last edited on ‎01-10-2022 06:32 by Fitbit Moderator

I’ve had this Luxe 5 days. It has crashed 6-8 times in the last 24 hours.
IPhone and Luxe. Everything installed this week. 
I installed a different clock face and changed the sleep sensitivity, but it continues to crash even after going back to default settings. 
Any ideas?

 

Moderator Edit: Clarified subject

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‎01-10-2022 06:35 - edited ‎09-14-2023 09:48

‎01-10-2022 06:35 - edited ‎09-14-2023 09:48

Hi there, @Opalg. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Luxe before reaching out. 

In addition to the steps you've done so far, I'd recommend restarting your Fitbit device. For instructions, see How do I restart my Fitbit device?

If the above doesn't do the trick, the best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎01-10-2022 06:35 - edited ‎09-14-2023 09:48

‎01-10-2022 06:35 - edited ‎09-14-2023 09:48

Hi there, @Opalg. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Luxe before reaching out. 

In addition to the steps you've done so far, I'd recommend restarting your Fitbit device. For instructions, see How do I restart my Fitbit device?

If the above doesn't do the trick, the best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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