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Fitbit Luxe screen went blank

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‎07-13-2021 09:24 - last edited on ‎07-13-2021 13:08 by Fitbit Moderator

‎07-13-2021 09:24 - last edited on ‎07-13-2021 13:08 by Fitbit Moderator

Yesterday the display on my luxe has stopped working. The actual tracker is working itself you can track the activity on the app, but the display is completely dead is there anything that can be done to fix this I have had this literally a month

 

 

Moderator Edit: Clarified subject

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3 REPLIES 3

‎07-13-2021 09:26

‎07-13-2021 09:26

Hi @Jkv68  any chance you may have put it on water lock, which keeps the screen off? 

Stepping in the U.S.A. since September 2013. Android 14

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‎07-13-2021 09:30

In response to Odyssey13

‎07-13-2021 09:30

I have use the water lock before, but at least the display still shows the time when it’s locked. Right now the display is completely dead and it is charged at 78% and recording the activity on the app

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‎07-13-2021 10:09

In response to Jkv68

‎07-13-2021 10:09

Fitbit customer support is doing their best, but right now be prepared for longer wait times. Please be patient. Support is limited by the number of representatives available at a given time and the hours of operation. Chat lines are open when they have live help.
USA: call (877) 623-4997
UK: call 0800 069 8505
INDIA: call 000 800 050 1057
IRELAND: call 01 691 7502 (country prefix: +353)
Other contact options:

USA: click

Canada: click for options

Stepping in the U.S.A. since September 2013. Android 14

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