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Fitbit Luxe stuck on the logo

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‎09-14-2023 05:33 - last edited on ‎09-14-2023 07:47 by Fitbit Moderator

‎09-14-2023 05:33 - last edited on ‎09-14-2023 07:47 by Fitbit Moderator

My Fitbit Luxe will not reset after doing the reset on the USB cord 3 times. It stays frozen on the Logo, what can I do next?

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‎09-14-2023 07:47

‎09-14-2023 07:47

Hi there @JB74-49, welcome to the Fitbit Community. 

Thank you for contacting us with your inquiry.

Because your Fitbit device is stuck on the logo and the restart isn't functioning, I recommend changing the clock face. This is typically the simplest approach to resolve most display difficulties. You can take a look at this article for help: How do I change the clock face on my Fitbit device?

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