Fitbit Luxe won't track my sleep score

[Juwenn]

Hi,

I have issue getting my sleep scores in my Fitbit app or device. Only showed the sleep scores for 2 nights and not showing anymore. I have already logged out and logged in to my fitbit app but still the same. Please assist!

Moderator Edit: Clarified subject & Formatting 

[LynetteL31]

When mine wasn’t doing the sleep scores it was because I’m setting by heart rate was turned off. Once I turned it back on it worked again.

Sent from my iPhone

[JPP83]

So funny story! I was frustrated with this issue and also battery problems with the tracker shutting down randomly and then showing a charge of 40% when I put it on the charger so it wasn’t really dead. I stopped using it in February, picked it up 2 days ago and it’s working really well! So who knows? I will say the heart rate being off will cause the sleep function not to work, but you have probably checked that already. 

[Swim66]

I’ve never turned the heart rate off, so not the problem, but thanks.

[Swim66]

Thanks, but I never have turned it off.. just thought though, maybe I’ll turn off then on, restart and see what happens tonight.

[JJpobur]

How do you make sure its turned on?

[Swim66]

I found out that the some of the newer fitbits don’t have any way to turn heart rate off;  mine’s a Luxe and my sister has an Inspire - neither has a way to turn on or turn off heart rate.  Needless to say, my Luxe still isn’t giving a sleep score.  

[llacey26]

To clarify, do you recommend using the begin sleep now or just letting it automatically decect sleep? And does farther up on wrist mean closer to your elbow? Thanks

[llacey26]

To clarify, do you recommend using the begin sleep now or just letting it automatically decect sleep? And does farther up on wrist mean closer to your elbow? Thanks

[Swim66]

My sleep score isn’t working so I’m not the person to ask. When it worked, I just let it detect sleep and wore about an inch or so up from hand like Fitbit says to do

[k8ezmama]

Thank you for posting this, now I won’t bother to call them. 😉  April 17th is when I stopped getting sleep scores, too. They came back intermittently around the last week of April, none since. I also tried all the deleting/restarting etc. The lack of HRV data is what really irks me!

[Swim66]

My Luxe started giving sleep scores 4 nights ago..  I did absolutely nothing new so I can’t guess why they started again!  I was going to wait a week to report back so thanks for the contact.  Now, guess I’ll wait to see if it stops again.

[Oli131313]

This has been an issue for me too. I'm wearing it in a comfortably high position in my wrist. The watch back is in full consistent contact with my skin. And the battery is fine. But the sleep score still says "couldn't get a consistent heart rate". And when I go into the health metrics, there IS a consistent heart rate reading throughout the night. This is averaging to happen about every third night. 

[Sarahbknapp]

Same question!! Help! 

[Swim66]

My Fitbit started giving me a sleep score May 28th, but stopped on June 12th again!  I give up - loaded last update received in the last couple weeks, restarted with button on charger, restarted on watch, still not working. I got no satisfactory answer from Fitbit phone call..  I love the size of the Luxe, but may have to try apple.  

[Swim66]

See response to Oli131313- Luxe still not giving sleep score - live with it or pitch it??!!