Fitbit Luxe won't update

[Drshari]

I keep getting a notification that my new Luxe has an update.  After 15 minutes it fails.  I have turned phone on and off; deleted and reinstalled the app, turned off Bluetooth and reset the phone using the button on the USB.  Any other ideas?  Thanks 

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @Drshari. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Fitbit Luxe before reaching out. 

Please try removing your Fitbit Luxe from your phone's Bluetooth settings and the Fitbit app. Then, proceed to set it up once again. For more information, see How do I set up my Fitbit device? Once it's paired, try to update it. 

Hope this helps. 

[Cdurkee]

Tried all this multiple times and still doesn’t work. Doesn’t update and doesn’t connect to my phone properly. It says it’s synced but then I can’t change the watch face or do anything. Also swiping on the touchscreen isn’t responding very well either. Not please thus far. Was this release too rushed?

[MarreFitbit · Accepted solution]

Hi there, @Cdurkee. Welcome on board. Thanks for trying to troubleshoot the issue with your Fitbit Luxe before posting here. I understand where your concern is coming from. 

Also, thanks for letting us know about this issue. We’re currently working to resolve it and hope to have a fix soon. Be sure to keep your Fitbit device and app up-to-date to ensure you receive the quickest resolution.

We're sorry for any trouble. We appreciate your patience and look forward to getting you back on track.

Have a nice day.