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my heart rate is constantly sitting at - - , when exercising or normally the green LED light is cutting out & nothing is being picked up. Have tried resetting the Luxe but still no luck. Only had for 2 days?
I had the same problem but found out that you have to change something in the settings. When you swipe down 3 times and tap on settings, swipe down to hart beat. I had to turn it on and now it’s working. I hope it works for you too!
Mines is working now. I had to change wrists as it wasn’t picking up the heart rate over my tattoos. I have my whole arm/hand done and it wasn’t picking up the heart rate because of the ink. As soon as I swapped arms it was fine.
I tried changing Wrist and it didn’t help I don’t have any tattoos or anything on either wrist. in it was just something I thought maybe to try out so I had already tried that thanks anyway.
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