How to replace an unresponsive Fitbit Luxe

[TrudyClare]

My Fitbit Luxe stopped working 8 days ago. I tried everything and followed all the protocols suggested for an unresponsive Luxe. See conversation with Fitbit Case 45563841 that I had while on holiday in Portugal that confirms this. They couldn’t help as I wasn’t in my home country.  Am back home in France now and cannot find how to resolve this. Who do I contact for help please?  I’ve let a message on the Fitbit support Twitter page, I’ve emailed to a Fitbit mail that replied saying email support was no longer available.  The chat function does not work in France so I don’t know what else to do.  The warranty pages lead nowhere. Has anyone had this issue and managed to find a solution to resolve it please?

[Odyssey13 · Accepted solution]

Hi @TrudyClare  we're the community forums and can't help you with your case. You need support. Click for the options. Only support can authorize a return after they have you do some basic troubleshooting.

[TrudyClare]

Hi Odyssey13, 

Update to getting my non-working Fitbit replaced: I found out that the only way to contact customer services for me in France is via Twitter (chat function, telephone and e-mail options not available) so I created an account and from there the process of replacement was really smooth. Very happy with the customer service I received 👍

[Odyssey13]

Wonderful news @TrudyClare customer support is the best.