help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

I don't receive notifications on my Luxe anymore

ANSWERED
Replies are disabled for this topic. Start a new one or visit our Help Center.

‎08-24-2022 05:12 - edited ‎08-24-2022 06:29

‎08-24-2022 05:12 - edited ‎08-24-2022 06:29

Hello there !

Last week I changed my phone and ever since, I no longer receive notifications on my watch (no messages, no calls, nothing). I have tried turning off Bluetooth and then syncing my watch again, or turning off notifications and rebooting the phone, or force stoping the app, but nothing helps. 

What else can I do ?

Thank you.

PS : my watch is not in sleep mode or DND.

Best Answer
0 Votes
1 BEST ANSWER

Accepted Solutions

‎08-25-2022 06:12

‎08-25-2022 06:12

Hi @Dede22 I think you will need to set up notifications again on your new phone (and if your old phone is nearby and charged, remove the fitbit from its Bluetooth settings).

Also try THIS Help Arti le on Troubleshooting  Notifications 

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

View best answer in original post

Best Answer
1 REPLY 1

‎08-25-2022 06:12

‎08-25-2022 06:12

Hi @Dede22 I think you will need to set up notifications again on your new phone (and if your old phone is nearby and charged, remove the fitbit from its Bluetooth settings).

Also try THIS Help Arti le on Troubleshooting  Notifications 

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

Best Answer