Issues with my new Luxe

[KylieOz]

First off, I loved the Luxe when I got it on Christmas morning, it is now the 26th and I'm currently hating it.

To start, the battery is supposed to last 5 days, yet I had to charge it twice in the past 24 hours because it can't hold a charge. And the charging port sucks so bad as well! You have to have the Luxe placed in such an angle in order for it to charge, if it's not, it's not going to charge!

Secondly, no matter if I have the Screen Wake in manual or automatic, it barely turns on. I have to like finger punch it in order to turn on. And still, that doesn't work at all half the time.

Third, the email I got from Fitbit (when I set up my Luxe on Christmas morning) said that the Luxe came with a free, 6 month premium membership. I go through the agreement page, pick a payment option; then I went to my subscription on my Google Pay and it says that my card will be charged on January 26th. That is not 6 months! And every link is for IOS, never Android; so, there's never an answer I can use.

I've been a part of the Fitbit community for a while, and this watch was such a disappointment to get. I was so excited for it. Can anyone fix this or have any idea how to fix any of this? Because none of the forms or links I read ever explain it.

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @KylieOz. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your new Luxe. We‘re taking your comments and sentiments in regards to our products into consideration.

I've seen you contacted our Support Team after posting here and they have assisted you. If you still need help, please feel free to contact our team back so they can continue assisting you.

Have a good day. 

[KylieOz]

Hello, @MarreFitbit 

I've contacted them mostly because I didn't know the usual wait time for the forms. I was able to resolve the membership one, and the screen wake (the fix might be temporary), but the battery life one cannot be fixed. Laura (who was chatting with me on the Fitbit support site) said I just need to keep syncing my Luxe to the app so that the data is collected. She also told me to turn off certain apps (which I never had running in the first place), but I feel like the app uninstallment is just a temporary fix. Is there a permanent fix for these issues? 

[MarreFitbit]

@KylieOz Thanks for the information provided above. 

If the tips and recommendations provided by our team doesn't change any behavior on your Luxe, please feel free to contact them back so they can further assist you based on what you've already done.