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Luxe-Battery

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‎02-14-2022 06:51

‎02-14-2022 06:51

I was very excited to get the Luxe as a gift.  I previously had an Inspire and it worked great.  The Luxe was appealing as it had more features with regard to tracking heart rate, etc.  I do like the Luxe; however, the battery does not stay charged and it is a huge disappointment.  I never had to charge my Inspire as often.  At first I thought I was not charging it correctly, or it was my outlet, or I just received a dud product.  BUT I have been reading various posts in the community and it seems to me that this style FitBit has some design flaws.   Not sure what to do at this point.  Do I switch to another model?  Is FitBit going to address this obvious issue.  It's not just me, it seems many are having the same problem. 

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5 REPLIES 5

‎02-14-2022 09:26

‎02-14-2022 09:26

I'm having the same problem, except my Luxe was great when I first set it up.  Now my battery is lasting less than a day.  

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‎02-17-2022 12:39 - edited ‎02-17-2022 12:41

‎02-17-2022 12:39 - edited ‎02-17-2022 12:41

I have been totally disappointed with my Luxe as I also had an Inspire, but it was time for a new fitbit.  Got mine as a gift, but it takes forever to charge and then holds a charge anywhere from four days to less than forty-eight hours.  I charged it Tuesday morning (2/15/2022) and received notification that the battery was extremely low (14% when I looked at 12:30 p.m. on Thursday 2/17/2022).  Then it took over two hours to charge back up.  Steps lost.  This is totally crazy.  I am not sure if I need to contact someone about warranty service (yuck) or replacement.

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‎02-18-2022 10:50

‎02-18-2022 10:50

I'm having the same problem. What do the people at FitBit say? Have you tried to contact them directly?

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‎02-18-2022 11:43

In response to GailK63

‎02-18-2022 11:43

I haven’t called, thought I might on Monday. I did turn off phone and message notifications to see if that will preserve my battery life.

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‎03-11-2022 15:06

In response to GailK63

‎03-11-2022 15:06

I finally called them and when I pressed whatever number it was that I needed the first thing in the roboresponse was if you get disconnected from this call we will call you back.  That was a week ago and still no call.  I just answered the survey about the forums and the Luxe wasn't even listed.  Imagine that.  I am sure they know they are having problems with this item and don't want to deal with it.

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