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Luxe - Features missing

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‎08-06-2023 04:05 - last edited on ‎08-06-2023 13:34 by Fitbit Moderator

‎08-06-2023 04:05 - last edited on ‎08-06-2023 13:34 by Fitbit Moderator

Hi. Suddenly my steps, sleep and heart rate are not showing. Can anyone let me know what I can do. I have tried restarting phone and watch with no luck. 

Moderator edit:  updated subject for clarity

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‎08-06-2023 13:33

‎08-06-2023 13:33

@sam284 , A warm welcome to the Community! Thank you for your message and efforts. 

Where are the stats missing, on the Luxe or on the Fitbit app after syncing?

How did you perform the restart?

In the meantime, please do as follows, some steps you might have done already, but the order is very important. 

Make sure that you have the latest Fitbit app installed on your mobile device.

  • Restart your Luxe
  • Please on mobile, go to Settings>Bluetooth, and remove all connections that exist with the tracker. (Forget, ignore or unpair device depending on the phone OS version)
  • Turn off Bluetooth and restart your phone. (switch off and on again).
  • When the phone is back on, turn on the Bluetooth again, but DO NOT attempt to connect to the tracker from here.
  • Go on the app. From here, try setting up the tracker as a new device.

 

JuanFitbit | Community Moderator, Fitbit. Hat dir mein Beitrag geholfen dann markier ihn als Lösung und gib mir Kudos !! Habt ihr Tipps um fitter zu werden? Lifestyle Discussion forum.

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