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Luxe Firmware Update 1.151.16

ANSWERED
Replies are disabled for this topic. Start a new one or visit our Help Center.

‎10-12-2021 10:43 - last edited on ‎10-13-2021 08:43 by Moderator Alum

‎10-12-2021 10:43 - last edited on ‎10-13-2021 08:43 by Moderator Alum

We’re excited to announce that a firmware update for Fitbit Luxe should now be available to all customers!

 

WHAT’S NEW AND FIXED

You can find release notes here.

 

HOW DO I UPDATE?

You can find step-by-step instructions for updating your Luxe here.

 

REMINDER on SpO2

If you're is missing SpO2 data from their Health Metrics tile, please update your Fitbit device. See: How do I update my Fitbit device? 

 

This update should be available to all customers! If you run into difficulty updating please review these troubleshooting tips. 

 

We’re interested in hearing your feedback on this update! Let us know what you like! If you encounter unexpected behavior during or after your update, please post the details below.

Maria | Community Moderator, Fitbit


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Best Answer
1 BEST ANSWER

Accepted Solutions

‎12-07-2021 12:08 - last edited on ‎03-05-2024 06:39 by Fitbit Moderator

In response to 1234tas

‎12-07-2021 12:08 - last edited on ‎03-05-2024 06:39 by Fitbit Moderator

Hey everyone!

First off, I wanted to thank you all for your participation in this thread. Secondly, since the majority of Luxe users have reported successfully updating to Firmware Update 1.151.16, I am closing this thread. If you still have not updated your Luxe to 1.151.16, check out this post for some best practices on how to update your tracker.

If you are experiencing an issue with your Luxe unrelated to the firmware-up process, I invite you to start a new topic on the community or find a related topic. Thanks again for all feedback on this release.

Have a good day.

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0 Votes
41 REPLIES 41

‎10-12-2021 13:45

‎10-12-2021 13:45

I am so disappointed with the new fitbit luxe software update. The font is SO big that I can't actually read the messages I receive on it. Is there a way to change the font or revert the update? I only had my device for a few months and feel like I am now not using a lot of the options because the font size is just so unpractical.  What a shame.

Best Answer

‎10-12-2021 14:32

In response to Melanie5

‎10-12-2021 14:32

I completely agree, I used to be able to see my tracking metrics (steps, miles, minutes, calories) one 1 screen and now because of the font change I'm lucky if I can see 2 on the same screen. I really hate this update.

Best Answer

‎10-12-2021 15:34

‎10-12-2021 15:34

My update is all good except that on my device and app I have lost my exercise from 4-12 Oct inclusive although it is still appearing on my dashboard on the website. Is there any way I can retrieve this onto my device as my latest weekly report shows no exercise performed!

 

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0 Votes

‎10-12-2021 15:52 - edited ‎10-12-2021 15:59

‎10-12-2021 15:52 - edited ‎10-12-2021 15:59

Scrolling through my stats used to be super easy and is now so tedious to view each one as sometimes it stops in the middle of stat cutting it off or just scrolls by it.  It used to be that only a couple of stats and apps and settings had scrolling text and now it's almost all of them which is super overwhelming. Also sometimes words get spilt into two lines and just look messy like after doing guided breathing the word "mindfulness" looks like

Mindfulne

ss

 

And if you have quick replies for messages the last reply is overlapped. 

 

 

 

 

Best Answer

‎10-12-2021 16:16

‎10-12-2021 16:16

How do I UN update the change to the simple clock face is so annoying. No longer shows full step count. Only abbreviation. Change it back!

Best Answer

‎10-12-2021 17:36

‎10-12-2021 17:36

Thank you I love the larger font

I like the smaller watches and even found the charge too big on my wrist 

with the large font, colour and ability to read in sun light the display is near perfect.

 

 

Best Answer

‎10-12-2021 18:53

‎10-12-2021 18:53

This upgrade is actually a complete downgrade. The text no longer fits on the screen and it is difficult to scroll through the main menu. Wish I could go back to the previous version.

Best Answer

‎10-12-2021 20:45

‎10-12-2021 20:45

I think optional font sizes would be a great idea. It feels like it accidently zoomed in and got stuck.

Best Answer

‎10-13-2021 00:51

‎10-13-2021 00:51

The font size is too big. Is there any way to adjust the font size by user? Some people may like the enlarged font but please don’t ignore those who like the original font size.

Best Answer

‎10-13-2021 03:48

‎10-13-2021 03:48

There was a bug during the update on my side and since I can't use my fitbit luxe. There is a white cross with a red circle on the screen and it's impossible to restart it. I have called the support team but they were too busy to take my phone call. I have tried to look online on how to fix it but the articles I found are about other models that have a button to press to force restart. If you have any solution you please share! 
Thank you

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‎10-13-2021 03:48

‎10-13-2021 03:48

I’m no longer getting reminders to move or phone messages coming through to my Fitbit 😔😔😔

Best Answer

‎10-13-2021 07:07 - edited ‎10-13-2021 07:14

‎10-13-2021 07:07 - edited ‎10-13-2021 07:14

Wow, I absolutely hate this update. I wish I could revert to the old settings — and I am very new to my Luxe (less than one month), so this isn’t an issue of being too attached to something I’d used a long time. 

Why is the font size so massive?? Not everyone has bad eyesight, and not everyone might not like how distracting this size is. I hate the scrolling, and I agree with another user who said that the zoom makes the text look improperly sized to the Luxe screen. I actually thought my Luxe was glitching out. 

This looks terrible. Why did Fitbit cave to one demographic and not ask others if this is a “feature” they wanted? Why can’t we scale the size ourselves?

 

EDIT: also just noticed that scrolling doesn’t align the different sections to the screen. It cuts them off. The old version would “lock” to each section and load it one at a time as you swiped through. This is very awkward. 

 

98E4CB37-344D-4D4B-BA4F-58452C380BAA.jpeg

 

 

Best Answer

‎10-13-2021 08:04

‎10-13-2021 08:04

Well, I ran the update and now my Luxe will not sync with my phone at all.  I restarted my iphone, restated my luxe, turned bluetooth on and off and nothing.  I then removed the luxe (forget this device) and tried to re-pair it with my phone, and now it can't find it at all.  It keeps saying "searching" and then says, "something went wrong."  Seriously annoying.

Best Answer

‎10-13-2021 08:31

‎10-13-2021 08:31

People found the font size too small on previous release. Others and me find it to big on this one. Why can’t Fitbit make it an adjustable setting? This way everyone would be happy. 

+ the update promised SpO2 stats but I can’t see it 😞

 

If I had known the font size would be this huge and I wouldn’t get SpO2, I wouldn’t have updated 😞

Best Answer

‎10-13-2021 08:44 - edited ‎10-13-2021 08:57

In response to JulienMRU

‎10-13-2021 08:44 - edited ‎10-13-2021 08:57

@JulienMRU If you're is missing SpO2 data from their Health Metrics tile, please update your Fitbit device. See: How do I update my Fitbit device? 

 

I also recommend checking out this article and why didn't I get SpO2 data. Keep in mind you need to have at least 3 hours or quality sleep in order to see a SpO2 reading. 

Actively managing your weight? Find accountability buddies on the Manage Weight board

Best Answer

‎10-13-2021 09:19

In response to Chakoboy

‎10-13-2021 09:19

There is a button on the charger, press it 3 times 1 second apart and it will restart the device. 

Best Answer

‎10-13-2021 10:41

‎10-13-2021 10:41

Ever since this update, I'm having issues with my silent alarm. Instead of dismissing the alarm, it's snoozing it. The only way I've gotten it to stop is to turn the alarm off completely, then reset it. I'm not doing anything different and I'm definitely not trying to snooze the alarm, so I'm not sure what happened. 

Best Answer

‎10-13-2021 13:49

‎10-13-2021 13:49

I just got the same text notification for the 3rd or 4th time. I had seen and cleared it before and it alerted me again 3+ hours later. This didn't happen before the update. 

 

 

 

 

Best Answer

‎10-13-2021 15:16

In response to sheilab3

‎10-13-2021 15:16

Yes it suits me too and mine does fit the screen so not sure what the others mean by the font not fitting the screen? My only problem was that I lost 7 days exercise, but that remained on my dashboard on the website so not the end of the world.

Best Answer