Luxe Firmware Update 194.61

[LizzyFitbit]

7/13 Update: We’re continuing to roll out this firmware for the Luxe Firmware Update 194.61, and expect more customers are able to update their devices. This is a progressive rollout and all customers can expect to have it within a few weeks. We release updates in phases so that we can monitor performance closely and make adjustments if needed. If you don't see the option to update, don't worry - you'll have it soon!

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We’re excited to announce that a firmware update version 194.61 for Luxe will be available soon! Some of you might already have this update available. If you installed it, let us know what you think!

We release updates to customers in phases. If you don’t see it, check the Fitbit app in a few days, and you’ll see a message when you can install the update. We appreciate your patience while we get this update to all of our customers.

*Firmware releases are not distributed based on region or location and can reach anyone no matter where you reside. We do not recommend performing a factory reset to force the update to your device as your data will be lost and you may not get the update. Please be patient and wait until you see the update banner inside of the Fitbit app to begin the firmware download.

WHAT’S NEW AND FIXED

• All exercise modes are now available in the Exercise app, and your most recently used modes appear at the top. For more information, see How do I track my workouts with my Fitbit device?
• Find new clock faces in the Fitbit Gallery in the Fitbit app. For more information, see How do I change the clock face on my Fitbit device?
• View your daily readiness score on your tracker (Premium feature only). For more information, see What’s my daily readiness score in the Fitbit app?
• Support for global characters and right-to-left text notifications:
  Arabic
  Hebrew
  Thai
  Hindi
  Vietnamese
• This release includes bug fixes and improvements.

Full release notes can be found here. For more details, please see this Community Blog post.

HOW DO I UPDATE?
See How do I update my Fitbit device? for step by step instructions for updating your Luxe. If you run into difficulty updating, review these Why can't I update my Fitbit device?

We’re interested in hearing your feedback on this update! Let us know what you like! If you encounter unexpected behavior during or after your update, please post the details below.

[TzeHong]

I've just gotten the update on my Luxe today. Everything seems to work fine so far.

[CGE-GT]

does this allow for rowing machine and on the water workouts from the device or is it still buried in the app?

[CGE-GT]

Still waiting for the update to be available for my device. Not sure what the time table is 

[TzeHong]

@CGE-GT I managed to add Elliptical (which I assume is the rowing machine that you are referring to) into the watch. I can now access it directly from the watch. 

[CGE-GT]

Thanks - I was actually asking about an erg

[TzeHong]

@CGE-GT sorry I'm not familiar with erg.

[CGE-GT]

No worries. I didn’t know if it had a “rowing machine” option directly from the Fitbit. 

[TzeHong]

The battery seems to be draining faster after the update to the new firmware. Why is this so? Has anyone else updated to the latest firmware and experienced this as well?

[mchili]

I have not received the update. Any idea when this will happen?

[TzeHong]

The connected GPS seems to be more accurate though. Hope the battery life will improve after a few charge cycles.

[TzeHong]

@mchili I guess it won't be long. Probably in less than a week's time you'll be able to see the update notification in your app.

[muzicgrl]

Why have I not gotten this update even though it was released a couple weeks ago? My watch is misbehaving and I am hoping the update will help.

[CGE-GT]

I chatted with a tech and they basically said “it’s coming” but no ETA on the roll out window. 

Sounds like @TzeHong is having worse battery performance so the slow roll out may be a benefit to us waiting. ¯\_(ツ)_/¯ 

[TzeHong]

@CGE-GT yes the battery life has gone down by about 75%. Used to be able to squeeze 7 days out of it. Now it's down to 4 days. Usually firmware updates are meant to improve performance, not sure why it's the other way round for Fitbit. Hope they rectify this issue.

[CGE-GT]

Yeah it definitely seems like the google acquisition has been a net negative for the user experience. 

It’s frustrating for sure. 

[Kate84]

You must have been able to pair yours.  Mine didn't pair. Very disappointing.

[CGE-GT]

Nope still no update for me yet 

[EstuardoFitbit]

Hi everyone, thank you for all the feedback and comments that you've shared with us so far. 

It is important to note that the update will not be available simultaneously to all users, as it is always released in a gradual manner. However, all users will eventually be able to view the firmware banner.

I've seen some of you have mentioned having trouble with the battery draining too fast. For battery draining too fast, please follow these troubleshooting steps. If the issues persist, please get in touch with the Customer Support team as soon as possible, so they can provide you with the next steps. 

[CGE-GT]

@EstuardoFitbit 
Can you confirm if there is ongoing improvement/optimization of the firmware? 

I totally follow the ring testing approach, if there is continued development. If it’s just slowly rolling out the firmware to reduce load on your infrastructure - that would be disappointing.