Luxe Firmware Update 194.91

[LizzyFitbit]

We’re excited to announce that a firmware update version 194.91 for Luxe is now available! If you installed it, let us know what you think!

WHAT’S NEW AND FIXED

• All exercise modes are now available in the Exercise app, and your most recently used modes appear at the top. For more information, see How do I track my workouts with my Fitbit device?
• Find new clock faces in the Fitbit Gallery in the Fitbit app. For more information, see How do I change the clock face on my Fitbit device?
• View your daily readiness score on your tracker (Premium feature only). For more information, see What’s my daily readiness score in the Fitbit app?
• Support for global characters and right-to-left text notifications:
  Arabic
  Hebrew
  Thai
  Hindi
  Vietnamese
• This release includes bug fixes and improvements.

Full release notes can be found here. For more details, please see this Community Blog post.

HOW DO I UPDATE?
See How do I update my Fitbit device? for step by step instructions for updating your Luxe. If you run into difficulty updating, review these Why can't I update my Fitbit device?

We’re interested in hearing your feedback on this update! Let us know what you like! If you encounter unexpected behavior during or after your update, please post the details below.

[lbowenj]

I am not sure- I really don't know what to get but I did look at some on
Amazon today.
If you decide on something let me know what you pick and I'll let you know
too.
I'm going to try to narrow it down tomorrow.

Lois

<>
Virus-free.www.avg.com
<>
<#DAB4FAD8-2DD7-40BB-A1B8-4E2AA1F9FDF2>

[Dker]

May luxe will not use wifi now, reset many times works for a bit than doesn’t work on wifi without resetting 

[SunsetRunner]

I never even knew the wrist turn was a function. Mine has always been reluctant to respond to the tap but now its decided to sulk and remain blank for much of the time.

bottom line is it’s just not reliable anymore!  😟

[SunsetRunner]

I have the exact same problem as you and yes it is time to move on to a different company!!

so very disappointed in this Fitbit product!!

[FranQB]

So true. Mind just stops randomly even when it’s fully charged!

I’m going to try taking it back to factory settings but not sure that’ll make any difference. Anyone tried that yet?

Sent from Frances

[breannayn]

I have factory re-set my device probably 20 times in the span of a few months and it does not do anything at all. All that usually happens when I do this is spend an additional 20 to 30 minutes trying to pair the device again with constant failure. Yesterday when I charged my Fitbit, it unpaired with everything and I couldn't even get past the step of entering the four digit code. I would enter the code and it would say the code is incorrect. This happened about 10 times, so I had to reset the Fitbit from the flat button on the charger, forget the device on my bluetooth settings, close the Fitbit app, turn off bluetooth, turn off my phone, wait 30 seconds, turn back on my phone, re-open the app, and try to pair again. I got past the number screen but then it could not establish a bluetooth connection until I re-tried 4-5 times. This device has been such a waste of time and money it's ridiculous.

[FranQB]

Ah no point in trying then.

So frustrating I never had any functionality issues until the software upgrade at the beginning on this year! 😡😡

Sent from Frances

[SunsetRunner]

I don't think it's possible to do a factory reset. The process I keep seeing only erases the user data, but it doesn't revert the device back to the original factory setting. Erasing the data is not the same as a factory reset.

[SunsetRunner]

I understand where you are coming from.
It’s totally frustrating and annoying. As you say a total waste of time and money as customer service is abysmal in its lack of helpfulness.

Better to move on to a different brand going forward.
Sent from my iPhone

[stuhuck]

I'm having trouble with sleep tracking. There is a new graphic for sleep stages. When I go to "Benchmark" there is a message underneath the graphic that says  " [ -- ] Typical range for people like you." But that never shows up. It was there before the change in graphic. That is helpful information to have, but now it's missing.

[DocJ5]

With the new update, why does nothing I do automatically show as exercise on my Luxe? I walk every day, and although my steps are measured and my active zone minutes are measured with other activities (e.g, yardwork), it does not show as exercise. It is ridiculous to have have to 98 active zone minutes and 9800 steps not equate to "exercise". It is useless to have a fitness "tracker" that makes you manually input activities to show your exercise instead of it automatically accounting for it previously. This new "update" is very frustrating and basically useless on many levels (don't even get me started on the sleep graph 😑).

[SunsetRunner]

Hi

I don’t have that information on mine either.
I much preferred the old sleep graphics personally.
Sent from my iPhone

[Caticomb]

i called about the lack of sleep data and nearly unreadable sleep graphics since the latest update. The tech support person told me that the technical team added “improved” graphics (huh??) and is “still working on how to add back in the other features”. He also said some features will now only be available to premium users.

I hope Fitbit reads these comments because their product is now worthless as a sleep tracker. 

[Cassiemiller83]

After I got my new Fitbit luxe this year, I installed the update… after that nothing but problems like everyone else. I ended up contacting google support and asking for a replacement. I dropped mine off to a fedex location and they sent me a refurbished but just like new replacement device. I have it now and the app keeps showing “update available”. I will not be installing it. Only downside is the clock face I want to use is unavailable as well as a lot of others but I’ll live with the options I have without the update and risk of likely malfunction that will happen like before. Good luck to everyone. I would suggest doing the same if you can. 

[SunsetRunner]

Glad you got sorted. Mine is two years old plus, problems began just after 2 year warranty expired (John Lewis) at first I thought it was my fault then realised that it wasn’t holding charge after contacting Fitbit and following instructions to reset and to install update etc it’s all gotten a lot worse as you ate well aware with your own experience. Anyway I don’t reckon they would send me a refurbed watch!!

Good luck with yours
Sent from my iPad

[Jodi-L]

Mine must of automatically updated when I put it on the charger and I hate it!

I thought I would get used to it but it’s terrible.

If they don’t figure way to allow us to go back to previous version I will be shopping for another product and won’t be Fitbit.

[Amil123]

I did a lot of research before deciding to by my Luxe. i considered compensator but ultimately I liked the idea of the design and jeweler like look. I really loved my Luxe but after having it for 7 months this firmwear update came out in December of 2023. Once that occurred the menstrual tracking on my Luxe stopped working. I was then subsequently sent two replacements but the problem persisted. The most recent replacement has had numerous issues of which including HR tracking not accurately tracking in exercise mode ( if accidentally kept on after done), screen turning on at night, sleep score not working and menstrual tracking not working. After months of going back and forth with customer service I’m asked for a refund but was instead offered yet another replacement. I will not be doing the firmware update on this. Fitbit/ Google if you want to keep customers you need better products. I will never buy another device from Fitbit or Google again after all these issues

[LovelyLaCole]

It truly is the firmware. I used my discount given to get a replacement Luxe because I love the style of it so much. Once I charged up the new one, I opted out of updating the firmware and it has been working great like it once did before. 

[EstuardoFitbit · Accepted solution]

Hi everyone, and welcome to our new members.

Thanks for your participation in this thread. Since the majority of Luxe customers reported successfully updating to Firmware Update 194.86, I’m closing this thread. If you still haven’t updated your device to 194.86, check out this post for some best practices on how to update your device.

If you have any questions about your Fitbit device or services, visit support.google.com/fitbit