Luxe alarms won't go off

[JayneStrelecki]

When I set an alarm 3 min from now to test it on my Luxe, it doesn’t go off.  When I go back to see if the alarm is really set, it shows it’s for “tomorrow”.  I can’t make it set an alarm for “today”.  I called support, she walked me through restarting, syncing, etc., then told me to return it to where I bought it.  Is there seriously no way to get my alarm to work?

Moderator Edit: Clarified subject

[JohnnyRow]

Make sure it is set for the correct AM/PM.  I.E. mid afternoon, not setting alarm for 3:30 and having it actually set for 3:30 AM.

[MarreFitbit · Accepted solution]

Hi there, @JayneStrelecki. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Luxe before reaching out. I understand where your concern is coming from. 

Please check what @JohnnyRow has shared with you and double check if your clock format is set to 12 o 24hrs, If your Luxe is set to 12 hrs that would explain why the alarm might not be going off at the schedule time. 

If the above doesn't described your issue, please follow the recommendation provided by our Support Team and try reaching out the retailer where you purchased your Luxe from. If you encounter any issues while doing this, please contact our team back so they can further assist you with this matter.