help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Luxe battery is draining quickly

ANSWERED
Replies are disabled for this topic. Start a new one or visit our Help Center.

‎10-13-2022 18:04 - last edited on ‎10-14-2022 05:05 by Fitbit Moderator

‎10-13-2022 18:04 - last edited on ‎10-14-2022 05:05 by Fitbit Moderator

I’ve had my Luxe only a few months. All of a sudden the battery starts draining in less than a day. I tried following all the suggested ways to fix this issue but nothing worked. What do I do now?

 

 

Moderator Edit: Clarified subject

Best Answer
0 Votes
1 BEST ANSWER

Accepted Solutions

‎10-14-2022 08:35 - edited ‎06-24-2023 06:59

In response to ChristinaB-71

‎10-14-2022 08:35 - edited ‎06-24-2023 06:59

@ChristinaB-71 I appreciate you had followed the tips and recommendations provided above.

I've created a case to get you in contact with our Support Team  about this. They will be able to work with you and review your options. Please keep a lookout in your inbox to the email address associated with this Fitbit account. Someone will be in contact with you soon! 🙂

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

View best answer in original post

Best Answer
0 Votes
3 REPLIES 3

‎10-14-2022 05:07

‎10-14-2022 05:07

Hi there, @ChristinaB-71. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Luxe before reaching out. 

 

To better assist you, please confirm that you've followed all the tips recommended in this help article Can I extend my Fitbit device's battery life?

 

Hope that helps. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer

‎10-14-2022 08:09

In response to MarreFitbit

‎10-14-2022 08:09

As I stated, I already tried all the suggested options related to the battery life. None of them made any difference. As soon as I take the Luxe off the charger it would immediately start dropping battery life at a rapid pace. Any better Ideas?

Best Answer

‎10-14-2022 08:35 - edited ‎06-24-2023 06:59

In response to ChristinaB-71

‎10-14-2022 08:35 - edited ‎06-24-2023 06:59

@ChristinaB-71 I appreciate you had followed the tips and recommendations provided above.

I've created a case to get you in contact with our Support Team  about this. They will be able to work with you and review your options. Please keep a lookout in your inbox to the email address associated with this Fitbit account. Someone will be in contact with you soon! 🙂

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
0 Votes