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Luxe battery is draining quickly

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‎08-02-2022 16:45 - last edited on ‎08-07-2022 17:01 by Fitbit Moderator

‎08-02-2022 16:45 - last edited on ‎08-07-2022 17:01 by Fitbit Moderator

I'm on my 2nd Luxe (first was replaced after about two months because the touch/swipe stopped functioning.)  The replacement that was sent drains battery from fully charged in 2 days.  Although my original one had issues, the battery life was at least six days. I called the support number, and did everything that was recommended.   Nothing helped.  To top it all off, when I try to use the fitbit chat for help, it kicks me off with "something went wrong ".  Probably time to move on to a different brand of tracker.  

 

Moderator Edit: Clarified subject

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7 REPLIES 7

‎08-07-2022 17:02

‎08-07-2022 17:02

Hi there, @MartiNese. It's nice to see you around the Community Forums. Thanks for trying to troubleshoot the issue with your Luxe before reaching out. I understand where your concern is coming from and how you must be feeling. 

 

Please feel free to reach out to our Support Team once again if you have any further questions or concerns regarding the outcome of your case. Since you have reported this matter to our Support Team, please note there's nothing left we here in the community can suggest other than reaching out to our team again. 

 

Thanks for your understanding, have a good day!

Maria | Community Moderator, Fitbit


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0 Votes

‎08-09-2022 00:00

In response to MarreFitbit

‎08-09-2022 00:00

I just bought a new luxe and I find at the charge battery of a mess for like 2 days so I don't know I guess I'm just going to return it I don't understand I mean It should charge

ego five or six days

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0 Votes

‎08-10-2022 10:44

‎08-10-2022 10:44

Since the latest update I’m not sure what Fitbit had done but my luxe no longer holds charge for more than 12 hours. I have lowered all settings, fully charged to 100% and by the evening it’s dead. Anyone else having these issues? My Fitbit is only 8 months old 

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‎08-10-2022 11:47

In response to Amp40

‎08-10-2022 11:47

Today, I charged it to 99% and by noon it was down to 24% and no longer tracking.

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‎08-10-2022 17:08

‎08-10-2022 17:08

I think the firmware screwed you my Luxe

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0 Votes

‎08-10-2022 17:10

In response to Amp40

‎08-10-2022 17:10

The same thing happened to me.   The battery was dead within 12 hours after a full charge.    I used to charge my Fitbit once a week before this latest firmware upsate

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0 Votes

‎08-10-2022 19:26

In response to Gigi123

‎08-10-2022 19:26

If it is still under warranty, request a replacement.  I had to get a little pushy about it because they kept wanting me to wait and see if it got better.  I just received my 2nd replacement,  and the battery is not draining at all...still at 98% after more than 12 hours.  Hopefully the 3rd time is the charm!

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