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Luxe battery is draining too quickly

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‎07-27-2023 19:13 - last edited on ‎07-29-2023 05:09 by Fitbit Moderator

‎07-27-2023 19:13 - last edited on ‎07-29-2023 05:09 by Fitbit Moderator

Is anyone else having problems with the battery life of their luxe?  I had one for a couple years and it suddenly, like overnight, went from lasting 5 days to lasting only 1 day.  After two chats with customer service which were less than satisfactory, I gave in and bought another. Now this new one only lasts three days and it seems like some of the settings don't work correctly. Not a happy fitbit customer right now!  

Moderator Edit: Clarified subject

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4 REPLIES 4

‎07-29-2023 05:13

‎07-29-2023 05:13

Hi there, @Fourkidswi. Thanks for stopping by in the Fitbit Community Forums. We‘re taking your comments and sentiments in regards to our products and services into consideration.

Please feel free to reach out to our Support Team once again if you have any further questions or concerns regarding the outcome of your case. Since you have reported this matter to our Support Team, please note there's nothing left we here in the community can suggest other than reaching out to our team again. 

Maria | Community Moderator, Fitbit


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0 Votes

‎07-29-2023 11:38

‎07-29-2023 11:38

My wife's Luxe is a bit more terminal - it went from the maybe 5 day battery life to draining in hours and then refusing to charge.

There are various guides about restarting it, leaving it charging etc - that haven't helped us but might be worth a shot

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‎07-29-2023 12:43

In response to SwampRatUK

‎07-29-2023 12:43

At least mine would charge without a problem. If I have wanted to charge it every day, I probably could have kept using it.  Tried to the troubleshooting steps, nothing worked. Sorry you are having issues too!

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‎07-31-2023 08:01

‎07-31-2023 08:01

Yes, I agree. Mine definitely doesn’t hold the charge for the 7 days like it advertised. I’ve had it for 2.5 months. 

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