help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Luxe screen is popping up

ANSWERED
Replies are disabled for this topic. Start a new one or visit our Help Center.

‎07-28-2023 08:18 - last edited on ‎07-29-2023 05:04 by Fitbit Moderator

‎07-28-2023 08:18 - last edited on ‎07-29-2023 05:04 by Fitbit Moderator

The cover of my Luxe has lifted and won’t stay secure. I’ve tried to push down on it, but it still pops up!


Moderator Edit: Clarified subject

Best Answer
1 BEST ANSWER

Accepted Solutions

‎07-28-2023 09:48

‎07-28-2023 09:48

Hi @LKMartin  if you're under warranty, get with customer support.

Beyond warranty, see Amazon for "fitbit luxe protective cover band" and discover a way to keep your Luxe going. I just looked it up and there are quite a few options there that might work for you.

Stepping in the U.S.A. since September 2013. Android 14

View best answer in original post

Best Answer
3 REPLIES 3

‎07-28-2023 09:48

‎07-28-2023 09:48

Hi @LKMartin  if you're under warranty, get with customer support.

Beyond warranty, see Amazon for "fitbit luxe protective cover band" and discover a way to keep your Luxe going. I just looked it up and there are quite a few options there that might work for you.

Stepping in the U.S.A. since September 2013. Android 14

Best Answer

‎07-31-2023 02:47

‎07-31-2023 02:47

I’ve just had this happen to mine. The back cover as I went to charge - as battery been draining lately, and I noticed how the back cover is lifting. Sadly mine is a few years old so out of warranty. 
I live in Aus and wonder if any repair places that maybe to fix it?

Best Answer
0 Votes

‎07-31-2023 07:03

In response to CarolineIA

‎07-31-2023 07:03

Hi @CarolineIA there are no repairs for these devices.

Stepping in the U.S.A. since September 2013. Android 14

Best Answer
0 Votes