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Luxe battery issues after the update

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‎10-17-2023 02:37 - last edited on ‎10-19-2023 06:25 by Fitbit Moderator

‎10-17-2023 02:37 - last edited on ‎10-19-2023 06:25 by Fitbit Moderator

Is anyone else struggling with luxe since the latest update ? I don’t get a warning anymore my luxe is low in charge and I can’t get a full charge it seems to take forever now and runs out of charge extremely quick - it’s quite frustrating?

Moderator Edit: Clarified subject

Best Answer
150 REPLIES 150

‎10-19-2023 07:12

‎10-19-2023 07:12

Hello there, @SandiBeat. Welcome to the Fitbit Community Forums. I'm sorry to hear about the battery issues you're having with your Luxe. I understand how frustrating this can be.

As a first approach, I'd recommend following the tips and recommendations provided here Why isn't my Fitbit device's battery charging? 

Probably the reason why your battery is draining is because it's not charging properly. If after the above the battery keeps draining, please see the tips in Can I extend my Fitbit device's battery life?

Maria | Community Moderator, Fitbit


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Best Answer

‎10-19-2023 07:56

In response to MarreFitbit

‎10-19-2023 07:56

This only started after the latest fitbit update..... so i dont think it is to do with my battery i think the latest update needs a fix - my watch goes from 100% to 0% pretty quickly now and when i connect it to the charger it goes back to 100% then back to whatever % its just not working the way it should and its only after the update.  i also dont get a warning any more that its low on charge the way i used to.

Best Answer

‎10-19-2023 11:31 - edited ‎10-19-2023 11:33

In response to SandiBeat

‎10-19-2023 11:31 - edited ‎10-19-2023 11:33

@SandiBeat Thanks for getting back and the update. I do understand where you're coming from. I appreciate you've brought this to my attention. 

To better assist you, please restart your Luxe and then try charging it to the fullest. Then, please monitor your Luxe's battery behavior and let me know if the issue persists. 

I'd like to mention that the update with the Fitbit app is not related with your Luxe's battery behavior. Probably it is a coincidence, but the performance between the two is not related. 

I'll be here if you need further help. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer

‎10-19-2023 15:15

In response to MarreFitbit

‎10-19-2023 15:15

I am also having an issue with my battery and my Fitbit in general.  My battery lasts maybe two days at most and the reading on my Lux is not the same as the app.  I’ve reset my Fitbit, double checked to make sure my Lux is up to date and made sure that everything is syncing as it’s supposed too and I’m still having issues.  What else can I try to get my Fitbit to work properly?   

Best Answer

‎10-19-2023 17:06

In response to SandiBeat

‎10-19-2023 17:06

I have the same EXACT issue. Made the update and the issue started happening. I purchased my Fitbit exactly 2 years ago. Chatted with Fitbit help and went through the trouble shooting. I was told to check my warranty but I believe they only have a 1 year normally.

Best Answer

‎10-20-2023 01:29 - last edited on ‎12-21-2023 12:25 by Fitbit Moderator

In response to RockySolar

‎10-20-2023 01:29 - last edited on ‎12-21-2023 12:25 by Fitbit Moderator

yea 100% this has been caused by the update.  Fitbit need a fix for the problem.

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i have done this several occasions and it still does the same thing..... it is 100% been caused by the latest fitbit update if you could update to fix the problem it would be fab.

Best Answer

‎10-20-2023 04:55

In response to MarreFitbit

‎10-20-2023 04:55

Yes u have the same problem. It worked fine for years till recent update. I love Fitbit and daily monitor the progress. This is frustrating now and I don’t like to wear it. I have restarted and made sure it’s charging properly. My problem is it drains very fast in day don’t know when it got switched off as it doesn’t give low battery alert. I have been using Fitbit for years. Due to this frustration I am thinking of getting different brand now unlesss fixed. Please fix this assp

Best Answer

‎10-20-2023 04:59

In response to Gopalakrishna

‎10-20-2023 04:59

I too am looking for another smartwatch.  This is extremely frustrating.  These devices should last more than a year or two.   

Best Answer

‎10-22-2023 10:43

In response to Sapphires62

‎10-22-2023 10:43

Absolutely! 

I've had my Luxe for 16 months and it worked perfectly before the update. I've tried all the fixes they're recommending and it hasn't fixed the issues. 

It's a HUGE "coincidence" that so many people are having the same issues beginning after the  update. 

I  also am looking for a new fitness tracker, this experience and the way it has been brushed off by Fitbit has given me the true picture of how they treat their customers.

Best Answer

‎10-22-2023 15:23

‎10-22-2023 15:23

Same problem since updating.

Best Answer

‎10-23-2023 03:53 - edited ‎10-23-2023 04:30

In response to MarreFitbit

‎10-23-2023 03:53 - edited ‎10-23-2023 04:30

I beg to differ as my Luxe"s battery also drains very fast since the update!!! I always check it before I go to bed. Today my Luxe was unresponsive when I woke up when it was at 50% when I went to bed and this has been happening since the update!!!! Never had a problem before the update!! My battery also only lasts 2 days if lucky!! Have to put it on the charger every morning just to make sure it does not die during the day!!!!

 

 

 

 

 

Best Answer

‎10-23-2023 04:07 - last edited on ‎10-17-2024 13:20 by Fitbit Moderator

In response to MarreFitbit

‎10-23-2023 04:07 - last edited on ‎10-17-2024 13:20 by Fitbit Moderator

I can say 100% this has been caused by the latest fitbit update and like apple do you need a fix to fix this problem before everyone leaves fitbit and go to another provder.

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Absolutely agree this morning i woke up and it hadnt tracked any of my sleep during night - it is just getting beyond a joke now... like you i have to make sure its on for a bit of a charge every day now just to make sure it doesnt cut off completely getting a bit tired of it now.  defo be looking for another tracker.

Best Answer

‎10-23-2023 04:09

In response to SandiBeat

‎10-23-2023 04:09

Absolutely agree this morning i woke up and it hadnt tracked any of my sleep during night - it is just getting beyond a joke now... like you i have to make sure its on for a bit of a charge every day now just to make sure it doesnt cut off completely getting a bit tired of it now.  defo be looking for another tracker.

Best Answer

‎10-23-2023 09:32

In response to Bcarp62

‎10-23-2023 09:32

Same thing happens to me...not holding a charge. Plenty of battery when I go to bed and nothing when I wake up. This did not happen prior to the update. Can't trust my Lux at all right now. Very frustrating!

Best Answer

‎10-23-2023 09:39

In response to kw24

‎10-23-2023 09:39

100% and fitbit not recognising or trying to fix problem... ill be moving on soon if they dont acknowledge.

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‎10-23-2023 13:28

‎10-23-2023 13:28

I have the EXACT same problem. Fitbit used to need charging about every four days. Now I lucky if it goes 36 hours. And when I do try to charge it, I have to keep removing it and putting it back on the charger to keep it from stalling at 45% or 62%. I am extremely disappointed and feel that if a solution can’t be found, extensions of warranties to cover this damaging “update” are in order.

Best Answer

‎10-23-2023 13:30

In response to Joan11111

‎10-23-2023 13:30

absolutely fitbit need to resolve this and surely they can now see we are all having the same problems.

Best Answer

‎10-23-2023 19:41

In response to MarreFitbit

‎10-23-2023 19:41

I’m having the same issue since the update!  I can’t even find the battery level on the app. I find that I’m charging now every 2 days vs 1x a week. I clean the back where the charging connection is so I know there is nothing impeding it and it takes longer to fully charge. 

Best Answer

‎10-24-2023 05:29

In response to MarreFitbit

‎10-24-2023 05:29

i take it you can see that everyone is having the same problem therefore this is 100% a fitbit update problem?

Best Answer